Common questions and how to reach us if you need a hand.
We respond to most queries within 1 business day.
Complete KYC under Settings → KYC, then add a payout method under Earnings → Manage payout methods. Withdrawals are processed within 2–3 business days.
Most submissions are reviewed within 1–2 business days. You'll get an email and an in-app notification once a decision is made.
The rejection reason appears at the top of your KYC page. Common reasons: unclear/blurry images, expired ID, name mismatch with your profile, or unsupported document type. You can resubmit at any time.
Both options are under Settings → Account. They route through support so we can clear active offers and wallet balance first.
Sensitive fields like bank accounts and government IDs are encrypted at rest (AES-256-GCM). See our Privacy Policy for the full picture.